FAQs

An online web-to-print ordering system is a web-based job submission and print production software solution. Using a Web browser, you can submit electronic files or choose them from a catalog for digital print production.

Using your Web browser, upload or choose from a catalog the files you want printed.  You can specify how each document should be produced and delivered - all without downloading custom software onto your computer.

NowPrint supports most popular applications and file formats. The following common applications and file formats are currently supported:

• Microsoft® Word
• Microsoft® Excel
• Microsoft® PowerPoint
• Microsoft® Publisher
• Microsoft® Visio
• Adobe® Acrobat PDF
• Adobe® InDesign
• Corel® WordPerfect
• Rich Text Format
• Plain Text
• TIFF, GIF, JPG, PNG

If you are interested in support for specific formats not included in the above list, please contact our Customer Support team.

A wide variety of documents can be printed, bound, and delivered, including:

• Letters
• Contracts
• Presentations (including transparencies)
• Proposals
• Manuals
• Reports
• Sales collateral
• Meeting notes
• And more!

The process for submitting a document is quick and easy:

1. Enter a recipient
2. Upload the document file
3. Proof your document with our patent-pending print preview tool
4. Select paper and binding options
5. Select delivery options
6. Enter your credit card information

No. No special software is required to use the service.

No, there is no limit.

The online ordering service is quick and secure. E-mail document attachments can become corrupted in the transmission process, may not open due to software incompatibility, and may be easily lost, ignored, or deleted. E-mail document attachments also place the burden of printing a document on the recipient.

If your company or institution has already installed the online ordering system, please contact your system administrator and request an account. If you are not sure who your system administrator is, feel free to contact 888-NOWDOCS (888-669-3627) and select option 4 for technical support. You will be put in contact with the appropriate person. If your company or institution is not currently using the online ordering system, please contact 888-NOWDOCS (888-669-3627) and select option 3 for sales. Or, you may complete the online form to request information.

The following operating systems and browsers are supported:

• Windows® 95/98/NT/2000/XP/Vista
• Macintosh™ OS9/OSX
• Netscape™ 4.7 and above
• Internet Explorer 5.0 and above

Upload times depend on the size of the file, the amount of graphics, modem speed, and other variables. High-speed modems, including cable modems and DSL lines, decrease upload time.

This issue is specific to the Netscape browser. The "Files of Type" menu on Netscape's file upload dialog box defaults to HTML files. As a consequence, only files with a .HTM or .HTML extension will appear in the browser window. To see files of any other format, open the "Files of Type"  menu and select the "All Files (*.*)" option.

No. The ordering system provides you with both personal and corporate filing cabinets, which are ideal for storing documents sent out frequently, such as presentations, manuals, brochures, sales information, or even price lists. Once documents have been stored in your personal or corporate filing cabinet, you can access and send them from any Internet-enabled computer.

You can upload documents at any time.

Both the personal and corporate address books allow you to store names and addresses for future use. By storing recipient details in address books, you can conveniently select recipients without having to re-enter their information. Also, when your contacts are stored in the address books, you can send a document at a moment's notice from any Internet-enabled computer; you do not need to have the contact's information with you.

Yes. The "Edit Cover Note Comment" function allows you to send a personalized note of up to 15 lines to each of your recipients.

No. You may send documents to as many recipients as you would like.

As the name suggests, only you have access to your personal filing cabinet. The corporate filing cabinet can be used to store documents shared by company employees.

No. Documents stored in the personal or corporate filing cabinets can not be edited on the server. For security and privacy reasons, you should revise files on your computer and upload them again.

Font support depends upon your particular configuration. Please contact your print production department for details. You may use the print preview function to examine your fonts before placing an order.

The print preview function allows you to view and examine your document before placing an order. The document will print with the same dimensions, fonts, line-wrapping, and other formatting that appears in the print preview. Please note that preview images are lower-resolution than the final production output in order to reduce the time it takes to download the images over your Internet connection.

No.

It is recommended that you instead use the "Next" and "Previous" buttons on the Web site to navigate back and forth through the process of submitting a document. Some browsers may allow you to use the "Forward" and "Back" buttons as well; however, if you receive a "Data Missing" error, click the "Reload" button.